Shipping policy

Shipping & Delivery Policy

Last updated: 12 August 2026

At Michelle Corvane, we want your order to arrive beautifully, safely and in plenty of time for the occasion ahead.

This Shipping & Delivery Policy explains how we process and deliver orders placed through michellecorvane.com.

UK Delivery

We offer delivery throughout the United Kingdom.

The delivery services available to you, estimated delivery times and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery times shown at checkout are estimates and begin once your order has been dispatched.

Please allow additional time during particularly busy periods, promotional events, public holidays and circumstances outside our reasonable control.

Order Processing

Orders are processed on working days, Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, we will send you a shipping confirmation email. Where tracking is available, your tracking information will be included in this email.

Please make sure that your delivery address and contact details are correct before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at customercare@michellecorvane.com. We will do our best to help, although we cannot guarantee that an address can be amended once an order has entered the dispatch process.

International Delivery

Michelle Corvane ships to selected international destinations.

Available delivery services, estimated delivery times and shipping charges for your destination will be displayed at checkout.

International delivery times may vary depending on the destination, local postal services and customs processing.

Customs, Duties & Taxes

Orders delivered outside the United Kingdom may be subject to local import duties, customs charges, taxes or handling fees.

Where these charges are collected as part of your order, they will be shown during checkout.

Where duties, taxes or customs charges are not collected at checkout, additional charges may be payable by the recipient before or upon delivery. These charges are determined by the authorities in the destination country and are outside Michelle Corvane's control.

We recommend checking your country's applicable import rules before ordering if you are unsure whether additional charges may apply.

Delivery Estimates

Any estimated delivery date or delivery window provided on our website, at checkout or in your dispatch confirmation is an estimate rather than a guaranteed delivery date unless we have expressly agreed otherwise with you.

We always aim to dispatch and deliver orders promptly.

If an order is unexpectedly delayed, please contact us at customercare@michellecorvane.com and we will be happy to investigate.

Nothing in this policy affects your statutory rights, including your rights where delivery is not made within an agreed period or, where no delivery period has been agreed, within the period required by applicable consumer law.

Orders Required for a Special Occasion

We know that many Michelle Corvane pieces are purchased for weddings, parties, Goodwood Revival, black-tie events and other very special occasions.

If you need an outfit by a particular date, we recommend ordering as early as possible and selecting an appropriate delivery service at checkout.

Delivery estimates are not guarantees, so please allow some breathing room before your event wherever possible.

Tracking Your Order

Where tracked delivery is available, you will receive tracking information once your parcel has been dispatched.

Tracking information may take a short time to become active after your dispatch notification has been sent.

Delayed or Missing Parcels

If your parcel has not arrived within the expected delivery period, please first check your tracking information.

If you still cannot locate your parcel, contact us at customercare@michellecorvane.com with your:

name;
order number; and
delivery address.

We will investigate the delivery with the relevant carrier and keep you informed.

Parcels Showing as Delivered

If tracking shows that your parcel has been delivered but you cannot find it, please check:

around your property;
with other members of your household;
with neighbours where appropriate; and
any safe place identified by the delivery carrier.

If the parcel still cannot be located, please contact us promptly so that we can investigate with the carrier.

Responsibility for Your Order

Your order remains our responsibility until it has been delivered to you, or to another person you have identified to receive it on your behalf, subject to applicable consumer law.

Different rules may apply where you independently arrange a delivery carrier that was not offered by Michelle Corvane.

Failed Delivery & Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned to us because an incorrect or incomplete address was supplied, or because delivery could not be completed, please contact us so that we can discuss redelivery or the appropriate next steps.

Additional delivery charges may apply where a parcel needs to be resent because incorrect delivery information was supplied by the customer.

This does not affect your statutory rights.

Split Deliveries

Occasionally, items from the same order may be dispatched separately. If this happens, you may receive more than one parcel and more than one tracking notification.

You will not be charged additional shipping simply because we choose to split your order into more than one delivery.

Events Outside Our Control

Occasionally delivery may be affected by circumstances outside our reasonable control, including severe weather, transport disruption, customs delays, industrial action or disruption to courier networks.

Where this happens, we will do our reasonable best to minimise the delay and assist you with your order.